What does Microsoft 365 support include?
Microsoft 365 support includes setup, licensing management, email and collaboration support, security configuration, device management, and ongoing user support.
Edgepoint
Microsoft 365 Support & Modern Workplace for NZ Businesses
We design, secure, and manage Microsoft 365 environments so your team can work productively and securely from anywhere.
Direct answer
Microsoft 365 support ensures business email, files, devices, and collaboration tools are configured securely, maintained correctly, and supported when issues arise. This includes licensing management, security policies, device control, user onboarding, and ongoing optimisation of Microsoft cloud services for reliability, compliance, and performance.
What's included
- Microsoft 365 tenant setup and configuration
- Licensing management and optimisation
- Exchange Online (email) support
- SharePoint & OneDrive setup and governance
- Microsoft Teams configuration and support
- Microsoft Intune device management (MDM)
- Security baseline and conditional access guidance
- User onboarding and offboarding
- Backup and retention guidance for Microsoft 365
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Who it's for
- Small to mid-sized NZ businesses
- Businesses with remote or hybrid staff
- Companies moving from on-premise to cloud
- Organisations needing better Microsoft 365 security
- Teams struggling with SharePoint or Teams adoption
How it works
Step 1
Assess
Review current Microsoft 365 setup, licensing, security posture, and usage.
Step 2
Secure & Optimise
Apply best-practice security settings, clean up licensing, and optimise collaboration tools.
Step 3
Ongoing Support
Provide continuous support, changes, onboarding/offboarding, and improvement.
Pricing approach
Pricing is based on the size of your environment, security requirements, and level of ongoing support. After an initial assessment, we provide clear recommendations and a tailored quote with no surprises.
FAQs
Do you manage Microsoft 365 security?
Yes. We help configure security features such as multi-factor authentication, conditional access, device compliance, and account protection.
Can you migrate us to Microsoft 365?
Yes. We assist with email, file, and user migrations from legacy systems to Microsoft 365 with minimal disruption.
Do you support Microsoft Teams and SharePoint?
Yes. We configure, secure, and support Teams and SharePoint to ensure they are easy to use and well governed.
What is Microsoft Intune used for?
Microsoft Intune is used to manage and secure business devices, enforce policies, and control access to company data.
Can you help reduce Microsoft 365 licensing costs?
Yes. We regularly review licensing to ensure you are only paying for what your business actually needs.
Is Microsoft 365 backup included?
Microsoft 365 has data retention features, but full backup solutions can be added to protect against accidental deletion or ransomware.
Can Microsoft 365 support be bundled with managed IT?
Yes. Microsoft 365 management is commonly bundled with our managed IT support plans.
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