What are managed IT services?
Managed IT services are a subscription model where we proactively monitor, maintain, and secure your systems to prevent issues—rather than only fixing things when they break.
Edgepoint
Managed IT Services in Auckland & NZ
Proactive monitoring, fast helpdesk response, and security-first management for growing NZ businesses. We keep your systems reliable so your team can focus on customers and revenue.
Direct answer
Managed IT is a subscription service where your provider monitors, maintains, and secures your systems continuously. Instead of waiting for issues, we handle patching, backups, Microsoft 365 administration, and helpdesk support on a predictable monthly plan tailored to your business.
What's included
- 24/7 monitoring and alert response
- Patching and update management
- Helpdesk support for users and devices
- Microsoft 365 administration
- Backup oversight and restore checks
- Security baseline hardening
- Vendor and ISP coordination
- Monthly reporting and improvement plan
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Who it's for
- NZ businesses that want predictable IT costs and fewer surprises
- Teams without internal IT staff or with a small IT function
- Companies expanding headcount, locations, or cloud workloads
- Leaders who want security, compliance, and uptime confidence
How it works
Step 1
Assess and map risk
We review your users, devices, cloud services, and current pain points to build a clear baseline.
Step 2
Stabilize and secure
We implement monitoring, patching, backups, and security baselines to reduce risk fast.
Step 3
Operate and improve
Ongoing helpdesk, reporting, and roadmapping keep your IT aligned to growth.
Pricing approach
Pricing is based on the size of your environment, security requirements, and level of ongoing support. After an initial assessment, we provide clear recommendations and a tailored quote with no surprises.
FAQs
What’s included in a managed IT plan?
Typically: helpdesk support, monitoring, patching, security baseline, Microsoft 365 administration, backups oversight, and regular reporting.
Do you support small businesses or only large companies?
We support small to mid-sized NZ businesses and tailor the plan based on users, devices, and critical systems.
Is support remote only, or do you do onsite as well?
Remote support resolves most issues quickly. Onsite support is available when needed (hardware, networking, office setups).
How fast can you start?
Most onboardings follow: assessment → stabilize/security baseline → ongoing management. Timeline depends on complexity and documentation quality.
Do you manage Microsoft 365 and cloud services?
Yes—Microsoft 365 administration and cloud support are commonly included or added depending on your plan.
Can you take over from another IT provider?
Yes. We run a structured handover: access validation, backup verification, security review, and documentation.
What’s the difference between managed IT and ad-hoc IT support?
Managed IT is proactive and predictable monthly support. Ad-hoc is pay-as-you-go for one-off issues.
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